Terms of Service

Last Updated: August 1, 2023

1. Introduction

Welcome to PetPalace. These Terms of Service ("Terms") govern your use of the PetPalace website (the "Site") and any related services provided by PetPalace.

By accessing our Site, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Site.

2. Definitions

Throughout these Terms:

  • "You," "your," and "user" refer to the person accessing or using the Site.
  • "We," "our," and "us" refer to PetPalace.
  • "Content" refers to any material, information, products, or services available on the Site.
  • "Intellectual Property" refers to trademarks, logos, service marks, trade names, and other distinctive brand features.

3. Account Registration

To access certain features of the Site, you may be required to register for an account. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password and account
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account if any information provided is inaccurate, false, or no longer current.

4. Products and Services

4.1 Product Information

We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, images, pricing, or other content on the Site are accurate, complete, reliable, current, or error-free.

4.2 Pricing and Availability

All prices are shown in British Pounds (£) and include VAT where applicable. We reserve the right to change prices at any time without notice. Despite our best efforts, a small number of items on our Site may be mispriced or incorrectly described. If a product is mispriced, we have the right to decline or cancel any orders placed for the mispriced product.

4.3 Orders and Payment

When you place an order, you are making an offer to purchase the products at the listed price. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or problems with your payment information.

We accept various payment methods as indicated on the Site. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.

5. Shipping and Delivery

We ship to addresses within the United Kingdom. Delivery times are estimates and not guaranteed. We are not responsible for delays due to customs processing, weather conditions, or other events beyond our control.

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

6. Returns and Refunds

Please review our Returns Policy for information about returning products and obtaining refunds. The Returns Policy is incorporated into these Terms by reference.

7. User Conduct

When using our Site, you agree not to:

  • Violate any applicable law, regulation, or these Terms
  • Use the Site for any illegal or unauthorized purpose
  • Interfere with or disrupt the operation of the Site or servers
  • Attempt to gain unauthorized access to any part of the Site
  • Use any robot, spider, or other automated means to access the Site
  • Engage in any conduct that restricts or inhibits any other user from using the Site
  • Post or transmit any content that is unlawful, threatening, abusive, defamatory, or otherwise objectionable

8. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, icons, images, audio and video clips, digital downloads, and software, is the property of PetPalace or its content suppliers and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not use, reproduce, distribute, modify, or otherwise exploit any content from our Site without our express written permission.

9. Disclaimer of Warranties

THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PETPALACE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SITE.

11. Indemnification

You agree to indemnify, defend, and hold harmless PetPalace, its officers, directors, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from your violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within the United Kingdom.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting to the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

14. Contact Information

If you have any questions about these Terms, please contact us:

  • By email: [email protected]
  • By phone: +44 20 1234 5678
  • By mail: 123 Paws Avenue, London, UK